Welcome to the Casiny Casino FAQ section. Here you’ll find answers to the most common questions about our online slots platform. If you can’t find what you’re looking for, our 24/7 customer support team is always ready to help at support@casiny.info.
Still have questions? Contact our 24/7 customer support team at support@casiny.info or use our live chat for immediate assistance.
Casiny is a premium online slots casino launched in July 2024, operated by Dama N.V. under Curaçao license No. 8048/JAZ2020-13. We offer over 3000 slot games from 31 top providers exclusively for slot enthusiasts.
Yes, Casiny operates under a valid gaming license issued by Antillephone N.V. (License No. 8048/JAZ2020-13) in Curaçao, ensuring compliance with international gaming regulations and player protection standards.
Casiny is owned and operated by Dama N.V. (Registration: 152125, Curaçao) with operational management by Neptune Projects S.R.L. (Costa Rica). Registered address: Scharlooweg 39, Willemstad, Curaçao.
Casiny is a slots-only casino featuring 3000+ slot machines from 31 premium providers. We do NOT offer live casino games, table games, sports betting, or poker rooms – only the best slot gaming experience.
Our games come from 31 top-tier providers including BGaming, Yggdrasil, Betsoft Gaming, NetEnt, Pragmatic Play, Play’n GO, Novomatic, Red Tiger Gaming, Thunderkick, and many specialized slots developers.
Yes! Most Casiny slots offer demo mode where you can play with virtual credits without registration. Demo winnings cannot be withdrawn – real money play requires account registration and deposit.
Casiny maintains an average Return to Player (RTP) of 96% across our game portfolio, with individual games ranging from 94% to 99%. RTP information is available in each game’s paytable.
Casiny offers a 5-deposit welcome package worth up to $10,000 + 400 Free Spins: 1st deposit (100% + 100 FS), 2nd deposit (100% + 50 FS), 3rd deposit (50% + 50 FS), 4th deposit (25% + 100 FS), 5th deposit (20% + 100 FS).
Minimum deposits are $20 EUR/USD/USDT, $30 AUD/CAD/NZD, 0.0003 BTC, 0.007 ETH, 0.3 LTC, 1,800 RUB, or 100 BRL.
All Casiny bonuses have 40x wagering requirements. Bonus amount and free spins winnings must be wagered 40 times within 7 days. Maximum bet per spin during bonus play is $5.
Currently, Casiny does not offer no deposit bonuses. We focus on generous deposit match bonuses, weekly free spins, VIP cashback rewards, and regular promotional campaigns.
Every Wednesday, eligible players receive 50 Free Spins if they deposited at least $30 in the last 14 days. Winnings have 1x wagering requirement with maximum win of $2,000.
Casiny VIP features 10 levels with benefits including up to 25% cashback, cash rewards up to $25,000, faster withdrawals, personal account managers, and exclusive bonuses.
Casiny supports 45+ payment methods including Skrill, Neteller, Paysafecard, MiFinity, cryptocurrencies (BTC, ETH, LTC, USDT), VISA, Mastercard, bank transfers, and regional banking options.
Minimum deposit is $20 (or equivalent), maximum deposit is $10,000 per day. Limits vary by currency and payment method.
Most deposits are processed instantly including credit/debit cards, e-wallets, and cryptocurrencies (1-3 confirmations). Bank transfers take 1-3 business days.
Casiny does not charge deposit fees. However, your payment provider may apply their own processing, cryptocurrency network, or currency conversion fees.
Inactive accounts may be subject to maintenance fees after extended periods. We recommend logging in periodically and keeping contact details updated to avoid issues.
You can play from allowed jurisdictions while traveling, but avoid using VPNs. Ensure you’re not accessing from restricted countries and notify support of extended travel.
Enter promo codes in the designated field during deposit or in your account’s bonus section. Codes are case-sensitive and must be entered exactly as provided.
Yes, Casiny offers cashback through our VIP program with rates up to 25% based on your VIP level. Cashback is calculated on net losses over specific periods.
If you experience technical problems, refresh your browser, clear cache/cookies, or try a different browser. Contact support if issues persist, and any affected bets will be investigated.
Withdrawal cancellation may be possible if processing hasn’t begun. Contact customer support immediately to request cancellation. Processed withdrawals cannot be reversed.
Casiny occasionally runs slot tournaments. Prizes are automatically credited to winners’ accounts, and participants are notified via email and account notifications.
Large wins are paid according to our standard withdrawal procedures. Enhanced verification may be required for significant amounts, and VIP players receive priority processing.
No, only one account per person, household, IP address, or device is allowed. Multiple accounts will result in closure and potential confiscation of funds.
All Casiny slots use certified Random Number Generators (RNGs) ensuring fair, unpredictable outcomes. Games are regularly tested by independent auditing companies for fairness.
Yes, Casiny uses SSL encryption, secure payment processing, strict data protection policies, and maintains funds in segregated accounts for maximum player protection.
You can update most account details in your account settings. For sensitive changes like email address or personal information, contact customer support with verification.
Use the “Forgot Password” link on the login page to reset your password. You’ll receive an email with reset instructions. Contact support if you don’t receive the email.
Account reopening depends on the closure reason. Voluntarily closed accounts may be reopened after a cooling-off period. Self-excluded accounts have stricter reopening policies.
To close your account, contact customer support at support@casiny.info with your request. Ensure all withdrawals are completed before requesting account closure.
Casiny offers deposit limits, loss limits, session time limits, cooling-off periods, self-exclusion options, and links to professional gambling support organizations.
You can set daily, weekly, and monthly deposit limits in your account settings under “Responsible Gaming” or by contacting customer support for assistance.
While Casiny doesn’t feature traditional networked progressive jackpots, many slots include in-game progressive features, fixed jackpot prizes, and high volatility games with significant win potential.
No, Casiny is exclusively a slots casino. We do not offer sports betting, live casino games, table games, or poker rooms – only premium slot gaming.
Contact support via 24/7 live chat, email at support@casiny.info, or use our contact form. Average response times are under 24 hours for emails and instant for live chat.
Casiny website and customer support are available in English and German, with plans to add more languages based on player demand.
Casiny accepts multiple currencies including AUD, EUR, USD, BTC, NZD, CAD, ETH, USDT, LTC, RUB, and BRL for maximum convenience.
No, Casiny does not offer a mobile app. Our mobile-optimized website provides the same functionality and gaming experience as the desktop version.
Yes, Casiny is fully optimized for mobile devices. Our responsive website works perfectly on smartphones and tablets without requiring app downloads.
No, VPN usage is prohibited at Casiny. We use geolocation technology to verify player locations and VPN detection may result in account suspension.
Casiny restricts over 200 countries including USA, UK, India, France, Germany, Netherlands, Spain, and others. Check our Terms & Conditions for the complete list.
No, account verification must be completed before your first withdrawal. However, you can continue playing and depositing during the verification process.
Standard verification takes 24-72 hours after submitting complete, clear documents. Complex cases may take up to 5 business days. You’ll receive email confirmation when approved.
Required documents include government-issued photo ID (passport or driver’s license), proof of address (utility bill or bank statement), and verification of payment methods used.
Yes, account verification is mandatory for regulatory compliance and player protection. You’ll need to provide ID documents, proof of address, and payment method verification.
Casiny offers the first 3 withdrawals per month fee-free. VIP players receive free withdrawals. Fees may apply for excessive requests or specific payment methods.
You can withdraw using the same method used for deposit: e-wallets, cryptocurrencies, bank transfers, and cards. This is required for anti-money laundering compliance.
Minimum withdrawal is $20, maximum is $10,000 per day. VIP players may have higher limits available based on their account level.
Casiny offers industry-leading withdrawal speeds: instant for cryptocurrencies, 0-24 hours for e-wallets, 1-3 business days for cards, and 1-5 business days for bank transfers.
