Effective Date: November 1, 2023
Last Updated: March 10, 2024

Welcome

To ensure a safe, secure, and fair gaming environment for all our players, Casiny implements a comprehensive Know Your Customer (KYC) Policy. This policy outlines the information we collect, how we use it, and your rights regarding your personal data at casiny.info.

Neptune Projects S.R.L. reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of the user. We reserve the right to restrict the service, payment or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.

1. WHY WE NEED KYC

At Casiny, your security and the integrity of our platform are our top priorities. Implementing KYC procedures helps us:

Prevent Fraud

Protect your account and transactions from unauthorized access and fraudulent activities. Our comprehensive verification process ensures that only legitimate account holders can access funds and gaming services.

Ensure Fair Play

Maintain a trustworthy gaming environment by verifying the identity of all players. This prevents bonus abuse, multiple account creation, and other unfair practices that could compromise the gaming experience.

Comply with Regulations

Adhere to legal requirements to prevent money laundering, underage gambling, and other illicit activities. As a licensed operator, we must comply with international AML (Anti-Money Laundering) and CTF (Counter-Terrorism Financing) regulations.

Protect Your Interests

Safeguard your winnings and ensure that funds are handled securely. KYC verification protects legitimate players from identity theft and account takeover attempts.

2. DUE DILIGENCE LEVELS

We take a risk-based approach and perform strict due diligence and ongoing monitoring of all clients, customers and transactions. As per money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.

SDD – Simplified Due Diligence

Used in instances of extremely low-risk transactions that do not meet the required threshold.

Applied to: Minimal deposits, demo play.
Requirements: Basic registration information.
Processing Time: Instant.
Limits: Restricted account functionality.

CDD – Customer Due Diligence

The standard for due diligence check, used in most cases for verification and identification.

Applied to: Regular players, standard transactions.
Requirements: ID verification, proof of address.
Processing Time: 24-48 hours.
Limits: Standard operational limits.

EDD – Enhanced Due Diligence

Used for high-risk customers, large transactions or special cases.

Applied to: High-value transactions, VIP players.
Requirements: Additional documentation, source of funds.
Processing Time: 3-5 business days.
Limits: Highest operational limits.

3. INFORMATION WE COLLECT

To complete the KYC process, we may require you to provide the following information:

Information Type	Details Required	Purpose
Full Legal Name	As appears on government ID	Identity verification
Date of Birth	DD/MM/YYYY format	Age verification (18+)
Residential Address	Current physical address	Jurisdiction verification
Nationality	Country of citizenship	Regulatory compliance

Contact Information

Valid Email Address – Primary communication channel.
Valid Phone Number – Security verification and support.

Identification Documents

Government-Issued Photo ID

Acceptable documents include:

Passport (preferred).
Driver’s License.
National ID Card.

Requirements:

Full color copy.
All four corners visible.
Clear and legible.
Valid (not expired).
Matches account information.

Proof of Address

Acceptable documents include:

Utility Bill (electricity, water, gas, internet).
Bank Statement.
Official Government Correspondence.
Rental Agreement.

Requirements:

Dated within last 6 months.
Shows full name and address.
Matches registered address.
Official letterhead or logo visible.

Payment Information

Bank Account Details

Required for bank transfer transactions:

Account holder name.
Bank name and address.
IBAN/Account number.
SWIFT/BIC code.

Credit/Debit Card Information

For card transactions:

Photos of front and back.
First 6 and last 4 digits visible.
CVV may be covered.
Name and expiry date visible

E-Wallet Account Information

For transactions using Skrill/Neteller/etc:

Account screenshot.
Transaction history.
Account ownership proof.

Anonymous Account Information

For transactions using vouchers or cryptocurrency:

Wallet addresses.
Transaction hashes.
Source of cryptocurrency.

Additional Identification Documents

We might ask for additional documentation if we deem the above insufficient:

Enhanced Verification

Additional Government-Issued ID – Secondary identification.
Selfie with ID – Photo of user holding government ID against face (readable).
Biometric Face Verification – Live verification via video call.
Source of Funds – Bank statements, pay slips, tax returns.
Source of Wealth – For high-value players.

Document Rejection Reasons

Documents might not be approved for the following reasons:

Rejection Reason	Solution
Name/Address mismatch	Ensure all details match account registration
Illegible documents	Provide high-resolution scans
Damaged documents	Submit undamaged copies
Incomplete document	Ensure all 4 corners are visible
Expired documents	Submit valid, current documents
Black and white photos	Provide color copies only
Poor quality	Use scanner or good lighting
Any other reasons	As deemed appropriate by compliance team

4. HOW WE USE YOUR INFORMATION

Your information is used solely for the purposes of:

Verifying Your Identity

Ensuring that you are who you claim to be through comprehensive document verification and database checks.

Enhancing Security

Protecting your account from unauthorized access and fraudulent activities through multi-layer verification processes.

Regulatory Compliance

Meeting legal obligations related to:

Anti-money laundering (AML) laws.
Counter-terrorism financing (CTF) regulations.
Responsible gambling requirements.
International gaming regulations.

Improving Services

Enhancing your gaming experience by maintaining a secure and fair platform for all users.

5. HOW WE PROTECT YOUR INFORMATION

We are committed to safeguarding your personal data. Our security measures include:

Technical Security

Security Measure	Implementation	Benefit
Encryption	256-bit SSL/TLS	Data protection during transmission
Secure Storage	Encrypted databases	Protection at rest
Access Controls	Role-based permissions	Limited access to authorized personnel
Regular Audits	Quarterly security reviews	Continuous improvement
Firewall Protection	Advanced threat detection	Network security

Organizational Security

Staff Training – Regular security awareness programs.
Confidentiality Agreements – All employees sign NDAs.
Clean Desk Policy – Physical document security.
Incident Response Plan – Rapid breach response.
Third-Party Vetting – Vendor security assessment.

6. YOUR RIGHTS AND RESPONSIBILITIES

Access: you have the right to request access to your personal information held by Casiny. Submit requests to data@casiny.info.
Correction: you can request corrections to any inaccurate or outdated information. Updates processed within 7 business days.
Deletion: under certain circumstances, you may request data deletion (subject to legal retention requirements).
Withdrawal of Consent: you can withdraw consent for data processing at any time, subject to legal and contractual obligations.
Data Portability: request your data in a machine-readable format for transfer to another service.

Your Responsibilities

Provide Accurate Information

Ensure all information provided is truthful and up-to-date.
False information may result in account termination.
Deliberate misinformation may be reported to authorities.

Update Your Details

Inform us promptly of any changes to personal or contact information.
Keep payment method information current.
Update documents when they expire.

Protect Your Credentials

Keep account details and passwords secure.
Never share login information.
Use strong, unique passwords.
Enable two-factor authentication.

7. WHEN WE MAY CONTACT YOU

We may reach out to you for:

Additional Verification

If further information or documents are needed to complete your KYC process:

Clarification of submitted documents.
Request for additional proof.
Video verification scheduling.

Security Alerts

Notifications about:

Suspicious account activities.
Potential security breaches.
Unauthorized access attempts.
Password reset requests.

Regulatory Notices

Information required by law or regulatory bodies:

Changes to KYC requirements.
Mandatory account updates.
Compliance notifications.

8. THIRD-PARTY SHARING

We do not sell or rent your personal information to third parties. However, we may share your data with:

Regulatory Authorities

To comply with legal obligations and licensing requirements:

Gaming commissions.
Financial intelligence units.
Law enforcement (with valid requests).

Payment Processors

To facilitate financial transactions securely:

Paysafe.
Sultucia Limited (Merchant of Record).
Banking partners.
Cryptocurrency exchanges.

Trusted Service Providers

Who assist us in operating our platform:

Identity verification services.
Fraud prevention companies.
Security consultants.
IT service providers.

All third parties are bound by strict confidentiality agreements and data protection standards.

9. INTERNATIONAL DATA TRANSFERS

If you are accessing our services from outside your home country, your data may be transferred to and processed in countries with different data protection laws. We ensure that such transfers comply with applicable regulations to protect your information through:

Standard Contractual Clauses – EU-approved transfer mechanisms.
Adequacy Decisions – Transfers to approved jurisdictions.
Privacy Shield Frameworks – Where applicable.
Binding Corporate Rules – Internal data protection policies.

10. HOW TO COMPLETE THE KYC PROCESS

Step-by-Step Guide

Registration
Sign up for an account by providing necessary personal and contact information at casiny.info
Initial Deposit
Make your first deposit to trigger basic verification requirements
Submit Documents
Upload clear and valid copies of government-issued ID, proof of address, payment method verification (if required).
Verification
Our team will review your information and documents with standard verification taking 1-3 business days, priority verification for VIP members within 24 hours.
Confirmation
Once verified, you will receive email confirmation, full account activation, access to all features and limits.

Tips for Faster Verification

Tip	Benefit
Use high-quality scans	Reduces rejection rate
Ensure all information matches	Prevents delays
Submit all documents together	Single review process
Respond promptly to requests	Faster resolution
Contact support if unsure	Avoid mistakes

11. DATA RETENTION

Retention Periods

We retain your KYC data according to legal requirements:

Data Type	Retention Period	Reason
Identity Documents	5 years after account closure	AML regulations
Transaction Records	5 years from transaction	Financial regulations
Communication Logs	2 years from last contact	Customer service
Gaming History	5 years from last activity	Regulatory compliance
Marketing Preferences	Until withdrawn	Consent-based

Post-Retention

After retention periods expire:

Data is securely deleted.
Backups are purged.
Certificates of destruction issued.
Audit logs maintained.

12. COMPLAINTS AND QUERIES

Contact Channels

For KYC-related queries or complaints:

Email Support: support@casiny.info.
Data Protection Officer: data@casiny.info.
Live Chat: Available 24/7 at casiny.info.
Response Time: Within 48 hours for emails.

Complaint Process

Submit complaint via email with detailed information.
Receive acknowledgment within 24 hours.
Investigation period of 7-14 business days.
Resolution communication with detailed explanation.
Appeal option if unsatisfied with resolution.

13. UPDATES TO THIS POLICY

This KYC Policy may be updated periodically to reflect:

Changes in regulations.
New verification technologies.
Enhanced security measures.
Service improvements.

Updates will be posted at casiny.info with notification to registered users via email.

14. CONTACT US

If you have any questions or concerns about our KYC Policy or your personal data, please contact our support team:

Email: support@casiny.info.
Data Protection: data@casiny.info.
Website: casiny.info.
Live Chat: 24/7 availability.

Mailing Address:
Neptune Projects S.R.L.
De la POPS de Curridabat, 300 Sur, 75 Este
Casa gris con celeste, 11801
San Jose, Granadilla, Curridabat
Costa Rica

By using casiny.info, you acknowledge and consent to our KYC procedures as outlined in this policy.