Effective Date: July 10, 2024.
Last Updated: November 15, 2024.

1. INTRODUCTION

Welcome to Casiny Casino. This Privacy Policy explains how Dama N.V. (company registration number 152125, registered address: Scharlooweg 39, Willemstad, CuraƧao) and our subsidiary Neptune Projects S.R.L. collect, use, store, and protect your personal information when you visit and use casiny.info.

Your privacy is paramount to us. This policy complies with applicable data protection laws including the General Data Protection Regulation (GDPR), Australian Privacy Principles (APPs), and other relevant privacy legislation.

By accessing our website or creating an account with Casiny, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. DATA CONTROLLER INFORMATION

FieldDetails
Primary Data ControllerDama N.V., Registration Number: 152125, Scharlooweg 39, Willemstad, CuraƧao, License: No. 8048/JAZ2020-13 (Antillephone N.V)
Operational ControllerNeptune Projects S.R.L., De la POPS de Curridabat, 300 Sur, 75 Este, Casa gris con celeste, 11801, San Jose, Granadilla, Curridabat, Costa Rica
Contact InformationEmail: support@casiny.info, Data Protection Officer: privacy@casiny.info, Website: casiny.info

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

When you register for a Casiny account or use our services, we collect:

Account Registration Data:

  • Full name and date of birth.
  • Email address and phone number.
  • Residential address and postal code.
  • Username and password.
  • Currency preference (AUD, EUR, USD, BTC, NZD, CAD, ETH, USDT, LTC, RUB, BRL).

Financial Information:

  • Payment method details (card numbers are tokenized).
  • Bank account information.
  • Cryptocurrency wallet addresses.
  • Transaction history and amounts.
  • Deposit and withdrawal records.

Identity Verification Documents:

  • Government-issued photo ID (passport, driver’s license).
  • Proof of address (utility bills, bank statements).
  • Payment method verification documents.
  • Source of wealth documentation (when required).

Communication Records:

  • Live chat conversations.
  • Email correspondence.
  • Support ticket interactions.
  • Phone call recordings (where permitted).

3.2 Information We Collect Automatically

Technical Data:

  • IP address and geolocation.
  • Device type and operating system.
  • Browser type and version.
  • Screen resolution and device identifiers.
  • Mobile device information.

Usage Data:

  • Pages visited and time spent.
  • Games played and session duration.
  • Bet amounts and frequencies.
  • Click-through rates and navigation patterns.
  • Referral sources and marketing campaign interactions.

Cookies and Tracking Technologies:

  • Session and persistent cookies.
  • Web beacons and pixel tags.
  • Local storage objects.
  • Analytics and performance cookies.

3.3 Information from Third Parties

Payment Processors:

  • Transaction verification data.
  • Fraud prevention information.
  • Chargeback and dispute records.

Game Providers:

  • Game session data from BGaming, Yggdrasil, Betsoft Gaming, and other providers.
  • RTP statistics and gaming behavior.
  • Progressive jackpot participation.

Regulatory Bodies:

  • Sanctions list checks.
  • PEP (Politically Exposed Person) screening.
  • Anti-money laundering databases.

4. HOW WE USE YOUR INFORMATION

4.1 Primary Purposes

Account Management:

  • Create and maintain your Casiny account.
  • Verify your identity and age (18+ requirement).
  • Process deposits and withdrawals.
  • Manage VIP program benefits and cashback.
  • Handle customer support requests.

Gaming Services:

  • Provide access to 3000+ slot games.
  • Track game sessions and betting history.
  • Calculate and award bonuses and free spins.
  • Maintain game fairness and integrity.
  • Prevent multiple account creation.

Legal and Regulatory Compliance:

  • Meet KYC (Know Your Customer) requirements.
  • Conduct anti-money laundering checks.
  • Report suspicious activities to authorities.
  • Comply with CuraƧao gaming regulations.
  • Maintain transaction records for 5+ years.

4.2 Marketing and Communication

Promotional Communications:

  • Welcome bonus notifications (up to $500 + free spins).
  • Weekly free spins offers every Wednesday.
  • VIP program updates and exclusive rewards.
  • Tournament announcements and results.
  • New game releases and provider updates.

Responsible Gaming:

  • Monitor gambling patterns and behavior.
  • Implement deposit and loss limits.
  • Provide self-exclusion options.
  • Send responsible gaming reminders.
  • Facilitate access to problem gambling resources.

4.3 Security and Fraud Prevention

Platform Security:

  • Detect and prevent fraudulent activities.
  • Monitor for suspicious betting patterns.
  • Protect against account takeovers.
  • Implement SSL encryption protocols.
  • Maintain Google Trust Services certification.

Risk Management:

  • Assess withdrawal requests for legitimacy.
  • Verify payment method ownership.
  • Screen for prohibited jurisdictions.
  • Monitor for bonus abuse and exploitation.

5. LEGAL BASIS FOR PROCESSING

Under GDPR and applicable privacy laws, we process your personal data based on:

Contract Performance: Processing necessary to provide casino services, manage your account, and process payments.

Legal Obligation: Compliance with anti-money laundering laws, tax obligations, and gaming regulations.

Legitimate Interest: Fraud prevention, security measures, analytics, and direct marketing (where permitted).

Consent: Marketing communications, cookies, and voluntary data sharing.

Vital Interest: Protection of your fundamental interests or those of another person.

6. DATA SHARING AND DISCLOSURE

6.1 Service Providers

We share information with trusted third parties who help us operate Casiny:

Payment Processors:

  • Skrill, Neteller, Paysafecard, MiFinity.
  • Cryptocurrency payment services.
  • Bank transfer providers.
  • Fraud prevention services.

Technology Partners:

  • Softswiss (platform provider).
  • Game providers (BGaming, Yggdrasil, Betsoft Gaming, etc.).
  • Cloud hosting services.
  • Analytics and tracking providers.

Compliance Services:

  • Identity verification providers.
  • AML screening services.
  • Regulatory reporting agencies.
  • Legal and accounting firms.

6.2 Legal Requirements

We may disclose your information when required by law:

  • Court orders and legal proceedings.
  • Regulatory investigations.
  • Tax authority requests.
  • Law enforcement inquiries.
  • National security matters.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

7. INTERNATIONAL DATA TRANSFERS

Casiny operates globally and may transfer your data to countries outside your residence. When transferring data from the European Economic Area (EEA) to third countries, we ensure adequate protection through:

  • European Commission adequacy decisions.
  • Standard Contractual Clauses (SCCs).
  • Binding Corporate Rules (BCRs).
  • Certification schemes and codes of conduct.

Primary Data Locations:

  • European Union (primary servers).
  • CuraƧao (regulatory compliance).
  • Costa Rica (operational management).
  • Australia (regional processing for AU customers).

8. DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Accounts:

  • Account information: Duration of relationship.
  • Transaction records: 5 years from transaction date.
  • Communication records: 3 years from last contact.
  • Marketing preferences: Until withdrawal of consent.

Closed Accounts:

  • Essential records: 5 years (regulatory requirement).
  • Financial transactions: 7 years (tax compliance).
  • Identity documents: 5 years (AML compliance).
  • Dispute records: 6 years (legal limitation periods).

Automatic Deletion: After retention periods expire, we securely delete your information unless retention is required by law or for legitimate business purposes.

9. YOUR RIGHTS

Under GDPR, CCPA, and other privacy laws, you have the following rights:

9.1 Access Rights

  • Request copies of your personal data.
  • Understand how we process your information.
  • Receive information in a portable format.

9.2 Correction Rights

  • Update incorrect or incomplete information.
  • Modify account details and preferences.
  • Correct transaction records (where permitted).

9.3 Deletion Rights

  • Request deletion of your personal data.
  • Close your account permanently.
  • Remove marketing consent.

9.4 Processing Rights

  • Object to certain processing activities.
  • Restrict processing in specific circumstances.
  • Withdraw consent for voluntary processing.

9.5 Portability Rights

  • Export your data in machine-readable format.
  • Transfer information to other services.
  • Receive structured data extracts.

9.6 Marketing Rights

  • Opt out of promotional communications.
  • Modify communication preferences.
  • Unsubscribe from specific campaigns.

To Exercise Your Rights: Email: privacy@casiny.info
Subject: “Data Subject Request – [Your Name]”
Include: Account username, request type, verification documents

10. COOKIES AND TRACKING

10.1 Cookie Types

Essential Cookies:

  • Session management and authentication.
  • Security and fraud prevention.
  • Payment processing functionality.
  • Language and currency preferences.

Analytics Cookies:

  • Website performance monitoring.
  • User behavior analysis.
  • Traffic source identification.
  • A/B testing and optimization.

Marketing Cookies:

  • Personalized advertisements.
  • Campaign effectiveness tracking.
  • Social media integration.
  • Retargeting and remarketing.

10.2 Cookie Management

You can control cookies through:

  • Browser settings and preferences.
  • Opt-out links in marketing emails.
  • Third-party preference centers.
  • Privacy control dashboards.

Note: Disabling essential cookies may impact site functionality and your ability to access certain features.

11. SECURITY MEASURES

Casiny implements comprehensive security measures to protect your personal information:

11.1 Technical Safeguards

Encryption:

  • SSL/TLS encryption for all data transmission.
  • AES-256 encryption for stored data.
  • End-to-end encryption for sensitive communications.
  • Encrypted database storage and backups.

Access Controls:

  • Multi-factor authentication requirements.
  • Role-based access permissions.
  • Regular access reviews and updates.
  • Automated session timeouts.

Infrastructure Security:

  • Secure cloud hosting environments.
  • DDoS protection and firewalls.
  • Intrusion detection systems.
  • Regular security vulnerability assessments.

11.2 Operational Safeguards

Staff Training:

  • Regular privacy and security training.
  • Confidentiality agreements for all personnel.
  • Background checks for sensitive positions.
  • Incident response procedures.

Data Handling:

  • Strict data minimization principles.
  • Regular data audits and cleanups.
  • Secure disposal of physical documents.
  • Vendor security assessments.

11.3 Incident Response

In the event of a data breach:

  • Immediate containment and assessment.
  • Notification to supervisory authorities within 72 hours.
  • Individual notifications when required.
  • Remediation and prevention measures.

12. CHILDREN’S PRIVACY

Casiny is strictly an adult-only platform. We do not knowingly collect information from individuals under 18 years of age. If we discover that a minor has provided personal information, we will:

  • Immediately suspend the account.
  • Delete all collected information.
  • Refund any deposits.
  • Implement additional age verification measures.

Parents or guardians who believe their child has provided information should contact us immediately at privacy@casiny.info.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including:

  • Game provider websites.
  • Payment processor sites.
  • Social media platforms.
  • Partner casino sites.

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. RESPONSIBLE GAMBLING PRIVACY

Casiny is committed to responsible gambling and may process additional information for player protection:

Monitoring Data:

  • Gambling behavior patterns.
  • Deposit and loss frequencies.
  • Session duration and timing.
  • Self-exclusion requests.

Intervention Measures:

  • Automated alerts for concerning behavior.
  • Mandatory cooling-off periods.
  • Referrals to support organizations.
  • Account restrictions and limits.

This processing is conducted for your protection and public health interests.

15. MARKETING COMMUNICATIONS

15.1 Consent and Preferences

We only send marketing communications with your consent:

  • Welcome bonus offers and promotions.
  • Weekly free spins notifications.
  • VIP program updates.
  • New game announcements.

15.2 Unsubscribe Options

You can opt out at any time:

  • Click unsubscribe links in emails.
  • Modify preferences in your account.
  • Contact customer support.
  • Email privacy@casiny.info.

15.3 Behavioral Advertising

We may use your information for targeted advertising:

  • Personalized game recommendations.
  • Relevant bonus offers.
  • Customized promotional content.
  • Cross-platform campaign coordination.

16. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect:

  • Changes in data protection laws.
  • New business practices.
  • Enhanced security measures.
  • Regulatory requirements.

Notification Methods:

  • Email notifications to registered users.
  • Prominent website notices.
  • Account dashboard alerts.
  • In-platform messaging.

Continued use of Casiny services after updates constitutes acceptance of the revised policy.

17. JURISDICTION AND GOVERNING LAW

This Privacy Policy is governed by:

  • Laws of CuraƧao (primary jurisdiction).
  • GDPR (for European users).
  • Australian Privacy Principles (for Australian users).
  • Local privacy laws where applicable.

18. CONTACT INFORMATION

For privacy-related questions, concerns, or requests:

Data Protection Officer: Email: privacy@casiny.info
Response Time: 72 hours maximum

Customer Support: Email: support@casiny.info
Live Chat: Available 24/7
Response Time: 24 hours maximum

Postal Address: Dama N.V.
Privacy Department
Scharlooweg 39
Willemstad, CuraƧao

Regulatory Complaints: For unresolved privacy concerns, you may contact:

  • CuraƧao Gaming Control Board.
  • Your local data protection authority.
  • European Data Protection Board (EU residents).

19. DEFINITIONS

  • Personal Data: Any information relating to an identified or identifiable individual.
  • Processing: Any operation performed on personal data, including collection, storage, use, and deletion.
  • Data Subject: An individual who is the subject of personal data.
  • Controller: The entity that determines the purposes and means of processing personal data.
  • Processor: The entity that processes personal data on behalf of the controller.

Last Updated: November 15, 2024
Next Review Date: February 15, 2025

By using Casiny Casino services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our platform constitutes acceptance of any updates or modifications to this policy.

This Privacy Policy is available in multiple languages. In case of conflicts between versions, the English version shall prevail.