Effective Date: November 1, 2023
Last Updated: March 10, 2024

1. GENERAL TERMS

1.1 Agreement

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (“Player”, “You”, “User”) and Neptune Projects S.R.L., the operator of www.casiny.info (“Casiny“, “Casino”, “Website”, “We”, “Us”, “Our”). By registering an account, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 Company Information

The website casiny.info is owned and operated by:

  • Neptune Projects S.R.L..
  • Registration Number: 3-102-900308.
  • Registered Address: De la POPS de Curridabat, 300 Sur, 75 Este, casa gris con celeste, 11801, San Jose, Granadilla, Curridabat, Costa Rica.

Sultucia Limited (Registration Number: HE 464112), with registered address at Smyrnis, 15 Flat/Office 101, 2108, Nicosia, Cyprus, acts as Merchant of Record on behalf of Neptune Projects S.R.L.

1.3 Modifications

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting to www.casiny.info. Continued use of our services constitutes acceptance of modified Terms. We recommend reviewing these Terms regularly.

2. ACCOUNT REGISTRATION

2.1 Eligibility

To register an account with Casiny, you must:

  • Be at least 18 years of age or the legal age for gambling in your jurisdiction.
  • Have legal capacity to enter binding contracts.
  • Not be resident in a restricted territory.
  • Provide accurate and complete information.
  • Not already hold an account with Casiny.

2.2 Registration Process

Account registration requires:

  • Valid email address.
  • Personal information (full name, date of birth, address).
  • Username (6-15 characters).
  • Secure password.
  • Currency selection.
  • Acceptance of these Terms.

2.3 Account Verification

We reserve the right to verify your identity at any time. Required documents may include:

  • Government-issued photo ID (passport, driver’s license, national ID).
  • Proof of address (utility bill, bank statement not older than 6 months).
  • Payment method verification.
  • Additional documentation as deemed necessary.

2.4 Single Account Policy

Each player is permitted ONE account only. Multiple accounts per person, household, IP address, or device are strictly prohibited. Violation may result in:

  • Account closure.
  • Confiscation of funds.
  • Voiding of bets and bonuses.
  • Permanent exclusion from Casiny.

3. DEPOSITS & WITHDRAWALS

3.1 Deposits

Minimum Deposit: $20 USD equivalent Maximum Deposit: Subject to payment method limits Processing Time: Instant for most methods Accepted Methods: Credit/debit cards, e-wallets, cryptocurrencies, bank transfers

All deposits must originate from payment methods registered in your name. Third-party deposits are strictly prohibited.

3.2 Withdrawals

Minimum Withdrawal: $20 USD equivalent Maximum Daily Withdrawal: $15,000 USD equivalent Processing Time: 24-48 hours after verification Withdrawal Methods: Must match deposit method where possible

3.3 Withdrawal Conditions

Before processing withdrawals, we may require:

  • Account verification completion.
  • Wagering requirement fulfillment.
  • Security checks.
  • AML/KYC compliance verification.

3.4 Processing Times

MethodDepositWithdrawal
Credit/Debit CardsInstant1-3 business days
E-walletsInstant0-24 hours
Bank Transfer1-3 days2-5 business days
Cryptocurrency10-60 minutes10-60 minutes

4. BONUSES & PROMOTIONS

4.1 General Bonus Terms

All bonuses are subject to:

  • Wagering Requirements: 40x unless stated otherwise.
  • Maximum Bet: $7.50 while wagering.
  • Time Limit: 7 days to complete wagering.
  • Game Contributions: Slots 100%, other games may vary.
  • Single Bonus Policy: One active bonus at a time.

4.2 Welcome Package

New players eligible for multi-deposit welcome bonus:

  • Must be claimed sequentially.
  • Requires minimum deposits.
  • Subject to standard wagering requirements.
  • Free spins on specified games only.

4.3 Bonus Abuse

The following constitute bonus abuse:

  • Creating multiple accounts.
  • Using VPN to claim restricted bonuses.
  • Delaying game rounds.
  • Low-risk betting patterns.
  • Opposite betting.
  • Collusion with other players.

Suspected bonus abuse results in immediate bonus cancellation and potential account closure.

5. GAMING RULES

5.1 Fair Play

All games use certified Random Number Generators (RNG) ensuring fair and random outcomes. Return to Player (RTP) percentages are published for transparency.

5.2 Game Malfunctions

In case of game malfunction, all bets and pays are void. We will investigate and resolve issues promptly, crediting valid wins to player accounts.

5.3 Betting Limits

We reserve the right to:

  • Set minimum and maximum bet limits.
  • Refuse or limit any wager.
  • Close or limit any account.
  • Exclude players from specific games.

5.4 Inactive Accounts

Accounts inactive for 12 months may incur administrative fees. After 30 months of inactivity, accounts may be closed and remaining balances forfeited per regulatory requirements.

6. PROHIBITED ACTIVITIES

6.1 Restricted Actions

The following activities are strictly prohibited:

  • Money laundering or terrorist financing.
  • Fraudulent activities.
  • Using stolen payment methods.
  • Hacking or attempting system manipulation.
  • Creating false identities.
  • Underage gambling.
  • Professional gambling (where restricted).
  • Using automated betting systems.

6.2 Restricted Territories

Players from the following jurisdictions cannot register or play:

  • United States and territories.
  • United Kingdom.
  • France.
  • Spain.
  • Netherlands.
  • And other restricted territories listed on our website.

6.3 Consequences

Violation of prohibited activities results in:

  • Immediate account suspension.
  • Fund confiscation.
  • Report to relevant authorities.
  • Legal action where applicable.

7. RESPONSIBLE GAMING

7.1 Self-Limitation Tools

We provide various responsible gaming tools:

  • Deposit limits (daily, weekly, monthly).
  • Loss limits.
  • Wagering limits.
  • Session time limits.
  • Self-exclusion options.
  • Reality checks.

7.2 Self-Exclusion

Players may self-exclude for periods from 24 hours to permanent. During self-exclusion:

  • Account access is blocked.
  • Marketing communications cease.
  • Deposits are not accepted.
  • Reversal not possible until period expires.

7.3 Underage Gambling

We employ strict measures to prevent underage gambling:

  • Age verification during registration.
  • ID verification requirements.
  • Regular account monitoring.
  • Immediate closure of underage accounts.

8. PRIVACY & DATA PROTECTION

8.1 Data Collection

We collect and process personal data as outlined in our Privacy Policy, including:

  • Registration information.
  • Transaction records.
  • Gaming activity.
  • Communications.
  • Technical data.

8.2 Data Usage

Your data is used for:

  • Account management.
  • Service provision.
  • Security and fraud prevention.
  • Legal compliance.
  • Marketing (with consent).

8.3 Data Protection

We implement industry-standard security measures:

  • SSL encryption.
  • Secure servers.
  • Access controls.
  • Regular security audits.

9. COMPLAINTS & DISPUTES

9.1 Complaint Procedure

To file a complaint:

  1. Contact customer support: support@casiny.info.
  2. Provide detailed information and evidence.
  3. Allow 7 business days for investigation.
  4. Receive written response with resolution.

9.2 Dispute Resolution

Unresolved complaints may be escalated to:

  • Casino management.
  • Alternative dispute resolution services.
  • Regulatory authorities.
  • Legal proceedings (last resort).

9.3 Limitation Period

All claims must be made within 6 months of the incident. Claims outside this period will not be considered.

10. INTELLECTUAL PROPERTY

10.1 Ownership

All content on www.casiny.info including:

  • Software and code.
  • Graphics and logos.
  • Text and content.
  • Games and features.

Remains property of Casiny or respective licensors.

10.2 License to Use

We grant you limited, non-exclusive, non-transferable license to access and use our services for personal entertainment only.

10.3 Restrictions

You may not:

  • Copy or reproduce content.
  • Modify or create derivative works.
  • Sell or commercialize services.
  • Reverse engineer software.
  • Use automated systems.

11. LIABILITY & DISCLAIMERS

11.1 Service Availability

We strive for continuous service but do not guarantee:

  • Uninterrupted access.
  • Error-free operation.
  • Compatibility with all devices.
  • Availability in all jurisdictions.

11.2 Limitation of Liability

To the maximum extent permitted by law, Casiny shall not be liable for:

  • Indirect or consequential damages.
  • Lost profits or opportunities.
  • Data loss.
  • Service interruptions.
  • Third-party actions.

11.3 Indemnification

You agree to indemnify and hold harmless Casiny, its officers, directors, employees, and partners from any claims arising from:

  • Your use of services
  • Breach of these Terms
  • Violation of laws
  • Infringement of third-party rights

12. GENERAL PROVISIONS

12.1 Entire Agreement

These Terms constitute the entire agreement between you and Casiny, superseding all prior agreements and understandings.

12.2 Severability

If any provision is deemed invalid or unenforceable, remaining provisions continue in full force and effect.

12.3 Waiver

Failure to enforce any provision does not constitute waiver of our rights to enforce such provision in future.

12.4 Assignment

We may assign or transfer these Terms. You may not assign or transfer your rights or obligations.

12.5 Governing Law

These Terms are governed by the laws of Costa Rica. Any disputes shall be subject to the exclusive jurisdiction of Costa Rican courts.

13. CONTACT INFORMATION

For questions regarding these Terms & Conditions:

  • Email: support@casiny.info
  • Data Protection Officer: data@casiny.info
  • Website: casiny.info
  • Live Chat: Available 24/7

Registered Office:
Neptune Projects S.R.L.
De la POPS de Curridabat, 300 Sur, 75 Este
Casa gris con celeste, 11801
San Jose, Granadilla, Curridabat
Costa Rica

By registering and using www.casiny.info, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.